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Jetspin – casino closed without paying

Ruling

Resolved - Jetspin Casino informs us this player has been paid. The player is non-responsive to our requests for an update. As such we assume they have received their funds.

Read our Jetspin Casino Review.

Player's Complaint

Hello can i ask if you maybe can help me to cash out from jet spin casino. The casino closed and i have a pending withdrawal of 2.000,00 USD. They tell me to wait and on 15.10.one representative of the casino tell me that my wining will be transfer to my bank, and ask me to send my ID, IBAN, swift and a bill to prof my address. When i ask when i will get my money they told me that the payment is just processed and to ask to my bank. I didn't receive nothing, they didn't pay me and if you can please help me, if you can. Just tell me what i can do to have my money?

Read the casino review

5 Responses

ThePOGG
Nov 19, 2019

Hi tanja1402 - welcome to ThePOGG.com!

I'll contact the opperator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Nov 21, 2019

Hi tanja1402,

Jetspin have informed us that your payment has been processed and you should receive it within the next week. Could you please update us when you receive your funds?

Thanks,

ThePOGG

ThePOGG
Nov 29, 2019

Hi tanja1402,

Have you received your payment?

Thanks,

ThePOGG

ThePOGG
Dec 06, 2019

Hi tanja402,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Dec 12, 2019

Hi tanja402,

If we haven't heard from you by Friday the 20th of December I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

tanja1402 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • JetSpin
  • Curacao eGaming
  • Direx N.V.

November 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.