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JetSpin – Refusing withdrawal

Ruling

Resolved - After some issues with processing a payment, both Jetspin casino and the player have confirmed that this issue has been resolved.

Read our Jetspin Casino Review.

Player's Complaint

I started with a balance of 250 usd in my account ready for withdrawal last july 27, now waiting after more than a week im down to 159. I didnt avail of bonus so it is clear for withdrawal. My main mode of deposit was visa but my withdrawal was discarded more than 8 times already. All documents have been submitted and verified. Support from jetspin kept saying they dont support withdrawal via visa and bank. They want me to deposit again by mastercard and it declined again. Now they want me to deposit again by neteller or skrill using a vpn but i refused. I tried to contact live support but they dont know what to do and just told me to email support. Please help me as i have been waiting. I have joined more than 10 casinos and they successfully sent my withdrawal via visa or bank.Thank you.

Read the casino review

4 Responses

ThePOGG
Aug 08, 2018

Hi Babyshopph - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Sep 03, 2018

Hi Babyshopph,

I've finally managed to get hold of the right individual to address this issue. They inform me that the payment was processed on the 14/8. Can you confirm that you've received your funds?

They've also ask me to pass on their apologies as the process took too long.

Thanks,

ThePOGG

ThePOGG
Sep 10, 2018

Hi Babyshopph,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Sep 10, 2018

Hi Babyshopph,

Thanks for your email and letting us know that this issue has been resolved.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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