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Jetspins – Missing funds from my bank account

Ruling

Found for the Casino - This player has become non-responsive to our requests for additional information. As such there is nothing further we can do to help them.

Read our Jetspin Casino Review.

Player's Complaint

Hello,

Last week i withdraw from you're casino 200 euro and yesterday the cash went in my account. But today my account was -220 euro,when i checked the history i noticed that you sent 400 euro to my account instead of 200 . But without any notice you decided to take the money out of my account and leave my account on minus,wich i never allow to happen. This will have serious circumstances for my mortgage plan,basically i might not be able to get a loan in the future.

Also i had account on over 20 sites from you're company,and i self excluded myself from all of them and yet you still allow me to sign-up on other sites of you're. That means you are breaking the law,once i'm self-excluded you shouldn't allow me to gamble on you're platform anymore. I'm an addicted gambler and you took advantage of that,i'v lost more than 5500 euro from when i first excluded myself. I can prove that with emails and bank statements. Before i take this forward to the Department of Justice,court and also to AskGamblers.com and gamblersrock.com i can make a deal with you. Basically if you refund me 1500 euro i will not take this forward,i think it's a good deal for both of us. You can check in you're system using my email '' [EDIT]'' the fact that i was excluded from most of you're sites and yet i was allowed to deposit on new ones.

I'm waiting for a reply from you 48 hours,after that if i don't hear anything i will take this to court.

Regards,

[EDIT]

Read the casino review

6 Responses

ThePOGG
Jul 09, 2019

Hi onehitwonder - welcome to ThePOOGG.com!

Before we go any further are you resident in Northern Ireland or the Republic of Ireland?

Thanks,

ThePOGG

onehitwonder
Jul 09, 2019

Hi,

I'm resident in Republic of Ireland.

ThePOGG
Jul 12, 2019

Hi onehitwonder,

We'll contact the operator on your behalf but I need to make clear a couple of points before we do.

Firstly, if an over-payment has been issued in error, that does not make the additional funds yours and the operator are within their rights to charge back the additional funds paid in error. That said, it would seem good practice to notify you of this before doing so.

If you've received twice your expected withdrawal and haven't contacted the operator to verify this before spending that would not be the operator's fault.

Secondly, with regard to self exclusions - Jetspins are licensed in Curacao. The Curacao regulators do not require their licensees to extend self exclusions beyond the property where the exclusion is placed. So unless you have specifically excluded with Jetspin before your exclusion would not apply to Jetspin.

Thanks,

ThePOGG

ThePOGG
Jul 23, 2019

Hi onehitwonder,

Can you please provide a bank statement showing the contested transactions? Please send it to [email protected].

Thanks,

ThePOGG

ThePOGG
Jul 30, 2019

Hi onehitwonder,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Aug 06, 2019

Hi onehitwonder,

If we haven't heard from you by Friday the 16th of August I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

onehitwonder consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • JetSpin
  • Curacao eGaming
  • Direx N.V.

July 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.