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Jonny Jackpot - non payment of winnings

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Jonny Jackpot Casino Review.

Player's Complaint

I signed up to this casino and deposited £1000 and received an additional £1000 in bonus money. I decided to place £100 on my lucky number 4 on the roulette table and it came in first spin. I tried my luck a with a couple more spins but lost so decided to quit whilst I was ahead. I didn't touch their bonus money and so forfeited it when I made my withdrawal. The reason they gave me for not paying my winnings was something about bonus abuse. I didn't even use the bonus so how could I have abused it? I have spoken to the Law firm Green table and he said it is a strong case and will take it on but not until after the summer as they have other commitments at the moment. They suggested that I should speak to you first as you are the ADR for this company. I was not aware of this if so I would have contacted you much sooner.

I hope you can help to retrieve my winnings for me. Please let me know if you need any further details from me. Thanks

Read the casino review

4 Responses

ThePOGG
May 15, 2020

Hi mickyboy100 - welcome to ThePOGG.com!

Unfortunately Green Table Legal have given you some incorrect information in this instance. We are the ADR for White Hat Gaming for non-UK players. The ADR for UK players is eCOGRA.

We can look at your case if that is your preference, but we do not act with an ADR's authority in this matter.

Thanks,

ThePOGG

ThePOGG
June 16, 2020

Hi mickyboy100,

Have you submitted your complaint to eCOGRA?

Thanks,

ThePOGG

Mickyboy100
June 17, 2020

Hi,

Yes I have thanks and they are currently dealing with it for me.

ThePOGG
June 19, 2020

Hi Mickyboy100,

Thanks for letting us know - it is appreciated.

ThePOGG

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Agreement

Mickyboy100 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jonny Jackpot
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

May 15, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.