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Jonny Jackpot - slow payout

Ruling

Resolved - This player has become non-responsive to our repeated requests for an update. As such we assume they have managed to resolve their issue without our help.

Read our Jonny Jackpot Casino Review.

Player's Complaint

I have been waiting 11 days for my payout. the account has been blocked and i have submitted a complaint and spoken to support every day, and keep being told to be patient and they will be in touch. 11 days later and no reason why no payment and have been fobbed off 11 days in a row with the weekend coming up and no payouts over the weekend. their site boasts 2 days for payouts. i want answers

Read the casino review

4 Responses

ThePOGG
November 20, 2019

Hi nards09 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 29th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
November 29, 2019

Hi nards09,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
December 6, 2019

Hi nards09,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
December 12, 2019

Hi nards09,

If we haven't heard from you by Friday the 20th of December I will assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Nards09 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jonny Jackpot
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

November 20, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.