Joyland – Delaying payment

Ruling

Found for the Player - Unfortunately Joyland casino would not tell us anything about this issue and as such there really is nothing we can do to help the player involved.

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Player's Complaint

Hiya guys, I was hoping you could help as I feel I am getting no where fast. I have had a win and its nearly 7000gbp. It was the end of May and since then have sent in pictures of bank cards, bills, passport etc and after all this they decided to ask for Notarized documents which I found out what that was and had it done. This was recieved on the 12th June and also provided proof of delivery and still to this day I've been fobbed off with the odd email saying the finance team are looking into it. Not sure what there is to look at for all this time and I'd love to get paid out. Any help in speeding up this process will be grately appreciated and look forward to hearing back soon. My user name for the casino if needed is [EDIT],

LOTS OF LOVE

[EDIT]

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4 Responses

ThePOGG

Jun 27, 2015

Hi NANINANI82 - welcome to ThePOGG.com!

I'll contact Joyland early next week and see what I can find out for you.

Thanks,

ThePOGG

Jul 02, 2015

Hi NANINANI82,

I've spoken to Joyland regarding this issue - unfortunately they're not prepared to give me any more information regarding how long this security review will take. There's very little I can do to assist with this case as Joyland won't provide any details regarding the issue.

I'll keep checking in with them and let you know if I hear any more.

ThePOGG

Jul 24, 2015

Hi NANINANI82,

Have you made any progress with this issue?

Thanks,

ThePOGG

Jul 24, 2015

Hi NANINANI82,

In response to your email - I've heard nothing further from Joyland regarding this issue and do not expect to. They've made clear they're not willing to discuss it.

ThePOGG