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Jumba Bet – Refuse to pay me any of my monies that I won


Found for the Player - Jumba Bet are refusing to pay this player as they have claimed other bonuses with 'Funky Fortunes' but they provide no way of knowing who Funky Fortunes are.

Read our Jumba Bet Casino Review.

Player's Complaint

I won over 7000.00 and they refused to pay me any of it.they said at first it was because I hadnt made any deposits in between my bonuses..and then they said it was because i had used bonus money and bonus money is not real money..then they said that I had multable accounts ..when i tried to explain that i know the rules and regulations quite well as I have been playing online for many years and that I was going to contact the fraud division of rcmp they said that they suspended my account and they blocked me...unbelievable

Read the casino review

3 Responses

Nov 05, 2019

Hi mulldoon2018 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



Nov 05, 2019

I would appreciate it if u would try please as I know I will have zero chance of recovering any of my money..I think they r more likely to resolve the issue with a company such as yours as they would myself..your corporation n website carry alot of weight,especially in the online casino have a good chance of convincing them it would be in there best interest in coming to some sort of resolution or mediation where both parties could be happy.thank you

Nov 26, 2019

Hi mulldoon2018,

Jumba Bet have informed us that you will not be paid because you have more than one account at "Funky Fortunes". We cannot support this decision. There is no reasonable way for the player to know what 'Funky Fortunes' is. It is not a brand name, it is not a company name and it is not a license name. Regardless, the operator has declined to comment further.

Sorry we could not be of more help!


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mulldoon2018 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jumba Bet
  • Genesys Technology N.V

November 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.