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Just Spin - Helpless with withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Just Spin Casino Review.

Player's Complaint

I deposited and played at just spins and luckily won some money back. I had already submitted my docs and they were all approved. They have two options for withdrawal one is credit card so I asked for my amount to be credited back to my card. Two days later I get an email stating their were "technical difficulties' with no further explanation. I was then asked to use the other method which is by bank transfer. I entered the information as instructed on their site then a few days later I was advised this was not good enough and I need to submit a statement. I did this but then they advised this was not good enough and now need a statement with my IBAN and Swift Code. I know that Canada does not have IBANS and banks here never put the swift code on a statement, actually i don't think any banks do. I spoke to my bank who advised it is impossible to get this document. I replled to customer service but they do not try they just give me the same generic response that they need a document I cannot provide. I feel lost and helpless and feel like I will never get my money back. I sent them a copy of my cheque as it includes my name, bank address, account number, transit number and institution number but I know they will say it is not good enough. It is giving me anxiety as I am currently out of work due to COVID19. Please help me in any way you can.

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3 Responses

ThePOGG
March 24, 2020

Hi jmacht1 - welcome to ThePOGG.com!

Before we go any further I need you to confirm that you are giving your permission for us to share your personal information with the following organisations and that you give those organisations permission to share your personal information with us:

- Just Spin Casino

- Betpoint Group Ltd

- Malta Gaming Authority

Thanks,

ThePOGG

ThePOGG
March 31, 2020

Hi jmacht1,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
April 7, 2020

Hi jmacht1,

If we haven't heard from you by Friday the 17th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jmacht1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Just
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

March 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.