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K8 – refund

Ruling

Found for the Casino - K8 Casino do not operate on the EveryMatrix gambling license and as such a self-exclusion at EveryMatrix properties would not carry over to K8 Casino.

Read our K8 Casino Review.

Player's Complaint

hi sorry I have an exclusion in place with everymatrix so i don't believe I shud have been able to open an account with k8. therefore I believe the bets shud be made void and funds refunded. k8 are a client of everymatrix.

Read the casino review

1 Response

ThePOGG
Jul 13, 2018

Hi irfan27 - welcome back!

Unfortunately there's not going to be anything we can do to help you in this instance. While K8 may have some business relationship with EveryMatrix - most likely the provision of software - they do not run on the EveryMatrix license. They have their own UKGC license. This means that they do not share player information with EveryMatrix and self-exclusions on the EveryMatrix license would not carry over to K8.

Sorry we cannot be of more help!

ThePOGG

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