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Karamba – 2200 declined

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Karamba Casino Review.

Player's Complaint

Hi There, on 14th Feb I won 2200 (Not signed up to any bonus). I waited the 48 hours as requested and submitted my documents. I received an email saying it was being processed, then checked my casino account which said it was declined. The chat operator advised there was a problem with my card which is not the case as I have checked with my bank. Any help would be appreciated

Read the casino review

4 Responses

ThePOGG
Feb 20, 2021

Hi edward51256 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 5th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Mar 07, 2021

Hi edward51256,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Mar 14, 2021

Hi edward51256,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 21, 2021

Hi edward51256,

If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

edward51256 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

February 17, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.