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Karamba – Cancelled 3000 euro winning

Ruling

Resolved - Both the submitting complainant and Karamba Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Karamba Casino Review.

Player's Complaint

Hello

I received an email with a 50 bonus so i depositted 200 euro and gained 100 Bonus

I completed the wager on 4 euro stake and had an endbalance of 3000Euro

Next day my withdrawal was cancelled due to mistaken the max betting rule

Of course i read the terms before i started to play

I dont know english good so i read the german version of the terms

In the german agbs it says no more bets than 4Euro thats what i did but after contacting support several times they told me that in the english agbs it says no more and equal to 4euro

How should i know

Is it my fault when they arent able to write down the correct translation of the english version definetely not

Hopefully you can help me

Kind regards

Read the casino review

5 Responses

ThePOGG
May 26, 2020

Hi bilalk60 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

BilalK60
Jun 05, 2020

Hello
Are there any updates?
Kind regards
BilalK60

ThePOGG
Jun 16, 2020

Hi BilalK60,

Karamba inform us that they have restored your balance. Can you confirm receipt of your funds?

Thanks,

ThePOGG

BilalK60
Jun 16, 2020

Yes they did
Thank you

ThePOGG
Jun 19, 2020

Hi BilalK60,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

bilalk60 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

May 25, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.