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Karamba - max bet breach

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Karamba Casino Review.

Player's Complaint

Hello,

i played at karamba and won 9850€. The Site cancelled all my winnings due to the following reasons:

i paid in 200€ and got 400€ bonus on top so i started with 600€. i then started playing with 5€ bets on Legacy of dead cause in Terms was written 50cent a winline is ok... so i decided to put 50cent a winline and play. i missed that there was also a maxbet of total 4€ with that offer. so i checked that after i already made around 100x 5€ spins. after that i continued only making 4€ spins around 3500 spins to complete the wagering.

i won huge and i am pretty sad that they took away all my winnings.

i can understand that i made a small mistake but i cant accept in result being scammed for around 10000€ winnings.

i can accept if they want to keep some of the winnings for the 5€ spins i made and payout only the winnings from the 4€ spins. but freezing my hole balance and taking all my winnings is not fair in that case.

I cant imagine that this is legal how they are acting.

please help me getting at least something of my winnings back please.

i am very sad :(

please help me

regards

Read the casino review

1 Responses

ThePOGG
January 9, 2021

Hi stolenfunds94 - welcome back!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to assist you in this instance. If you have exceeded the maximum allowed bet whilst playing with a bonus, the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we could not be of further help.

ThePOGG

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Agreement

Stolenfunds94 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 9, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.