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Karamba - Withdrawal on hold for months

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Karamba Casino Review.

Player's Complaint

I am writing to make a complaint regarding a withdrawal on hold by Karamba.

My account name with them is [EDIT].

I requested a withdrawal on 5/7/2020 and I was asked for my payslip and bank statement on 6/7. I provided them with my latest payslip and bank statement at that time but they said the bank statement must show my transactions with them in July which I had to wait till the end of July for the bank to provide me with the statement with July’s transactions with them.

On 27/7, I uploaded my July’s bank statement on the same day I got it from the bank.

After a week on 31/7, I received an email from them asking for further information about some other transactions in my account. I replied to their email on the same day saying that some accounts are other bank accounts under my own name and some are my dad’s accounts.

I followed up with them on 9/8 in their online chat service and the staff told me they hadn’t received my email and I provided my explanation again in the online chat service. After a week, I followed up with them again and the staff said my case was still under investigation and could not give me an exact time when this would be done and hung up quite quickly.

I believe I have given sufficient information and enough time for them to handle my case but they have been procrastinating. Would you please step in and help with my withdrawal?

Thanks.

Read the casino review

4 Responses

ThePOGG
August 23, 2020

Hi europelui - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
September 7, 2020

Hi europelui,

Karamba inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
September 13, 2020

Hi europelui,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
September 22, 2020

Hi europelui,

If we haven't heard from you by Friday the 2nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

europelui consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.