Karjala - Blocked account
Resolved - Both the submitting complainant and Karjala Casino have informed us that this issue has been resolved and the player has received their funds.
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I was playing my bonus amount, when they suddenly blocked my account. Total amount in that moment was over 1000€ and it looked like i was winning something.
I guess that was reason for that why they block my account.
I asking why they block me and first they say that it's only incidental checking. But later they say that my account is permanently blocked.
I asking reason but they can't say why..
They just say that they have permission to block my account if they want, even they can't say which rule i have violated.
This sounds cheating in my opinion, because they can arbitrarily block account if customer have winning something and then say "we don't know why we block you, but we have permission to do that".
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