Karjala - non-payment
Resolved - Both the submitting complainant and Karjala Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Karjala Casino Review.
The casino karjalakasino.com operated by MT SecurdTrade Limited closed my account on 18/3/2020 and is refusing to pay out my winnings.
They claim that this is regular security check and I have delivered required documents for them to prove my identity:
- Proof of address (phone, electricity and internet bill)
- Proof of bank account (account details, history, payments proof)
- Proof of identity (copy of ID card front/back, selfie with timestamp on paper for facial recognition)
My phone bill dated for March was under a family members name as he was the one paying it before. Upon delivering copy of the bill I also delivered a document stating that the family member transferred the numbers ownership to mine so I will receive bills under my name in the future.
On the bill however, it is clearly visible that my number is being used by me despite who pays for the bill.
Casino is now asking to provide them with ID card of said family member who paid for the bill. Due to the local law I would commit a crime by sharing identity of someone else than me.
Casino's own customer service is not very helpful in this case and is not being co-operative. Casino should have enough documents to prove my identity already, as a player I should not be required to provide same documents for my family members as well. They have nothing to do with my own identity.
I would like for my winnings to be sent on my account without the need of committing a crime. Delivering other persons ID card is punished as identity theft here.
I hope this matter is taken seriously and Karjala Kasino shows respect for their customers in the future instead of asking them for impossible documents.
Read the casino review
Leave a Reply
You must be
to post a comment.