Kassu Casino - Withheld Winnings / Refunded Deposit
Found for the Casino - This player has been trying to dupe the bonus system by creating a false zero. In doing so they have breached bonus terms.
Read our Kassu Casino Review.
I signed up to Kassu Casino and claimed their welcome offer. Ended up playing a mixture of Blackjack and slots before cashing out around £1.2k.
Account ended up being locked and i went on chat about 6 times and was told it was a routine security check. Eventually they fessed up and said they were closing my account because id broken some terms (this was about 20 days after my withdrawal).
I feel this is absolutely robbery, and they should not be allowed to do this at all! Please see below the email i received. I've checked the terms and not broken any of them.
Please be informed that after investigating your account, our security department has deemed that you undertook fraudulent activities to your advantage which is a clear breach of our Terms and Conditions.
In the event of any fraudulent activity, Genesis Global Ltd reserves the right to suspend or block a players’ account and void any winnings.
We invite you to read our terms and conditions:
specifically clauses number 12 & 14.
specifically clauses number 15.
Any winnings are now voided and your deposits will be refunded to your depositing payment method. We kindly ask you to log in to your account and request the pay out back to your depositing payment method. After you do so you can expect the payment would be processed within the next 72h."
Read the casino review
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