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King Billy – doing diifuclt refunding my money


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our King Billy Casino Review.

Player's Complaint

saturday 1 august made an account by this casino. I did deposit 2 times 10 and 50 euro. after the second deposit of 50 euro i was kicked out because "i had an selfexclusion".

If had a self exclusion how was able to make an account play slots en deposit 2 times.

i had contact with the live chat and they told me to send the documents so they will refund my 50 euro.

I send the docs but one the employee who was sarcastic didnt accept my scanned passport because i had to be a photo and not a scan.

its their fold and ther problem i send the docs they need but they still dont paying me out.

After this i will quit any online casino because i dont trust it anymore.

Read the casino review

4 Responses

Aug 04, 2020

Hi ahmet - welcome to!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of August let us know and I'll contact the operator on your behalf.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.



Aug 21, 2020

Hi ahmet,

Are you still experiencing issues?



Aug 27, 2020

Hi ahmet,

I'm following-up on the above?



Sep 03, 2020

Hi ahmet,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.



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ahmet consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.