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King Billy – Funds confiscated

Ruling

Found for the Casino - King Billy Casino have presented sufficient evidence to demonstrate that this account is not being operated by the person named on the account.

Read our King Billy Casino Review.

Player's Complaint

Hello

My complaint is for Direx N.V. operator.

I signed up in august this year at king Billy casino and played depositing many time on august 15th I had some luck and won. They asked me for documents to verify my account which I sended and then they start to ask me for many strange things. which uploaded all this to the website

-ID card (front and back)

-Ecopayz screenshot

-telecom bill

-selfie with ID on both sides

-selfie with ID note (hello king billy current day),

-3-month transactions history of EcoPayz.

-selfie with ID note (hello king billy current day, not be in full white color)

-selfie with a "king billy" note in the street with the background of the house

Then they asked my skype login for account verification.

I sended my skype username and I asked for the call in Spanish.

They didn't call me and I sent some emails to remind them of the call. On October 14th they finally answer me after many days of waiting for their call, they say they call me the next day.

They called me and I wonder if he spoke English, I told him that my English was bad. They asked me some questions (name, date of birth, zip code) and told me that he would call me later because he had no signal.

It sounded like he was in the street and I think it was difficult for him to understand me. I tried to call and if I had no signal. They didn't call me again.

I Sended them an email asking if they will call again or if the verification is already. They answered telling me this: We will not call you, but the payment department is processing your request. The result will arrive tomorrow at the same time.

Today I saw my email and they told me that my account been permanently blocked by the relevant department due to security reasons, and in accordance with the king billy terms and conditions and basing on the Anti-Fraud team investigation, we permanently block my account and confiscate funds for fraudulent activity as there there third parties involved in this case and you are not the person who plays at the casino.

nobody plays for me they are just looking for any excuse not to pay me. As you can see from their absurd list of things they have asked for. I have collaborated with everything they asked for and they block my account.

Regards

Read the casino review

2 Responses

ThePOGG
Oct 29, 2019

Hi huracanfer - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Nov 15, 2019

King Billy Casino have presented sufficient evidence to demonstrate that this account is not being operated by the person named on the account. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

huracanfer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

October 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.