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Konung Casino - deleted account

Ruling

Resolved - Both the submitting complainant and Konung Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Konung Casino Review.

Player's Complaint

I was playing konungcasino.com 13.11.2021. I played the casino welcome bonus and won 1600eur.

I uploaded documents what they asked for, selfied id, id both sides, proof of address and proof of deposit. Every document was right.

Next day (today 14.11.2021) they emailed me that my document for payment was wrong.

I tried sent them email but i got error, their email box is full and the Konung casino cant receive emails.

I also was in live chat talking about locking my account and cant emailing them, They only said this

"Give me a minute to check your account, please

Your account was closed according to the administration decision. Unfortunately the decision is final"

Please help me to get my withdrawal to me. I have not broken any casinos rules or done nothing wrong that they could do this for me!

Read the casino review

4 Responses

User icon
thepogg
November 16, 2021

Hi shalamipekka1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 17, 2021

Hi shalamipekka1,

Our understanding is that your payment will be processed shortly. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
shalamipekka1
November 20, 2021

Hello.

Thank you for your respoding. The casino has payed my withdrawal.

What is my opinion, when I told the operator in live chat I will make complaint to ThePOGG and Curacao eCogra, they changed their opinion straight away - They were ready to do anything that I would not do that and after that they told me my withdrawal will be processed soon.

I think they try to scamm people, who doesnt know about you.

User icon
thepogg
November 20, 2021

Hi shalamipekka1,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

shalamipekka1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Konung
  • Curacao
  • Direx N.V.

November 14, 2021

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