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Konung Casino - is not paying withings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Konung Casino Review.

Player's Complaint

I made 200 Eur debosit to Konung casino and got 200Eur welcome bonus.

After wagering bonus, i got 24462 Eur in my wallet. I tried to make withdraw, but Konung casino asked me to send documents.

After i sent following documents, they are still asking same documents and selfies with my ID-card and I cant get my money off.

List of documents i have sent..

-Selfie with ID-card

-Bank statement for last three months

-Salary statement for last three months

- a pdf Skrill statement for the last 3 months

Read the casino review

4 Responses

User icon
thepogg
August 17, 2021

Hi Jollepelaa123 - welcome to ThePOGG.com!

Selfies with your documents are a normal verification request. You will need to comply with this request before we can do anything to assist you.

Thanks,

ThePOGG

User icon
thepogg
September 18, 2021

Hi Jollepelaa123,

Have you provided the requested documents?

Thanks,

ThePOGG

User icon
thepogg
September 25, 2021

Hi Jollepelaa123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi Jollepelaa123,

If we haven't heard from you by Friday the 15th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Jollepelaa123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Konung
  • Curacao
  • Direx N.V.

August 15, 2021

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