Konung - Casino not give 1st deposit bonus
Found for the Casino - This player has been told repeatedly not to engage in the practices they have. Did it anyway and expects us to spend time fixing it for them.
Read our Konung Casino Review.
Konung Casino's promotion for the 1st deposit is 100% and 30 free spins, I proceeded to make the deposit but the bonus was added. There is no live chat so I am left to email them and I get no reply for hours and hours on end. I have just been ignored despite about 5 emails I have sent through.
This has happened to me at a few other casinos that run the same type of software (website layout and games and payment system and all that). At each of these casinos, the support has told me that they cannot add the bonus after I played the deposit. (The reason I played the deposit is that if I had to what for the support to get back to me and add the bonus I would only be able to play many hours later. And the reason I deposited then is because I wanted to play right then.) So they say because I played the deposit before the bonus was added the system won't allow them to add the bonus manually. Each of these casinos have told me this - Bob Casino, Spina, Play Amo and Bet Chan. And now Konung. Thing is that each of the casinos before Konung did actually end up added the bonus after enough complaining from me. I have explained this to Konung but they still won't add it, saying that they cant. I was told By Bet Chan about 6 times that they cant add it but they eventually did after I showed proof that Bob Casino and Spinia did the same thing but then added it. I have shown the proof that all the casinos have added it after saying that it cant be added to Konung but I am just being ignored now.
I believe this is set up like this deliberately so that customers cant get the bonus. It is too much effort to get them to add it. All these Casinos are very shady!
the casino review
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