ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Konung - Didnt close my acount and made ugly tactis

Ruling

Resolved - Konung Casino have refunded the deposits that were accepted that exceeded the deposit limit that this player had set.

Read our Konung Casino Review.

Player's Complaint

I am 26 years old and I have been taking all my money by the Direx N.V. I have blocked my self from there casinos but still, I can play and but deposits in their casinos. I have been blocked in some casinos sens 2016. Still to this day, I can make depposiets in their casinos, last played casinos was konungcasino and syndicate casinos. I have had a 22€ deposit limit on Konung Casino but still, they make me depposiet over 600€. they say that I have played with btc and they don't have a btc limit. what can I do? were do I go to get help? please help!

All casinos off Direx N.V Knows that I have gambling problem stil they let me play at there casinos.

Direx N.V company doesn't care about the humans that play there if they cared they would not let me play sens I have been blocking my self and telling them that I have a problem with gambling. I have even sent an email to Direcx N.V in 2016 that I have a problem with my gambling on there website but they didn't reply.

please help me , this is only one of there casinos that took advantage of me.

Read the casino review

13 Responses

User icon
ThePOGG
November 24, 2019

Hi youngdad92 - welcome to ThePOGG.com!

Self-exclusions at Curacao licensed operators, including Direx NV, only apply to the property they were requested at.

Did you self-exclude at Konung Casino?

You may find our free Responsible Gambling app BetBlocker useful. It will allow you to restrict your internet capable devices from accessing over 6.7k gambling operator sites.

Thanks,

ThePOGG

User icon
youngdad92
November 24, 2019

No but i had a deppsiet limit on 22€ and i could still make over 600€. I am using this app on my computer but not my Phone. I cant even log in to thepogg with my computer, so am wroghting this on my phone. But please help me, i feel so helpless. I but a 22€ depposiet limit but stil i could make over 600€ depposiet , i ides btc and there were No btc limit so i thought it would work for all, but i fast SAW that it was not for btc so i played over my 22€ limit and told them after my 100€ bitcoin depposiet to please make a limit now but they Said i had a 22€ depposiet limit , i told them but i have already made a 100€ depposiet. Then they told me its sestem fult. After some days my gambling monster come to me and i thought i Will get to do a depposiet , see if it goes, and yes i could make a depposiet . I made depposiets for 600€ in bitcoin. I have a bad english sorry.

User icon
ThePOGG
December 3, 2019

Hi youngdad92,

My understanding is that your deposits over the limit will be returned. Could you please keep checking your account and let us know when this happens?

Thanks,

ThePOGG

User icon
youngdad92
December 3, 2019

The date was 10/10. No they havent paid anything back. Thank you so much for your help!

User icon
youngdad92
December 5, 2019

The acount have been lucked , and they dont answear me when i seend emails...

User icon
ThePOGG
December 10, 2019

Hi youngdad92,

My understanding is that you have self-excluded and will not be able to access your account but that the funds have been manually withdrawn to your payment method. Please check your account and let us know when you receive your payment.

Thanks,

ThePOGG

User icon
youngdad92
December 10, 2019

no , I have used bitcoin and my address changes all the time. And they haven't asked me for any address...

User icon
youngdad92
December 14, 2019

I have talked to them , and they now say that they will withdrawal only 0.02 btc of my 0.08 btc?, and they haven't even give me the 0.02 btc ?! its been 3 weeks and more now.. They say I only will get 0.02 btc because something they lie about. They also say that they have technical issues to send the 0.02 btc? Thepogg I swear to you and my life that 0.08 is the total sum that they should withdrawal to my wallet! Please help me, am stil wating , make them pay back my total 0.08 btc and they haven't payed anything yet not any btc at all. so am even wating for my 0.02 btc , and its been over 3 weeks now...

User icon
ThePOGG
December 20, 2019

Hi youngdad92,

On what basis do you think you are due more than 0.02BTC?

Thanks,

ThePOGG

User icon
youngdad92
December 20, 2019

because I told them to close my acount way before my 0.02 btc, the can check it up for them self... thanks agin!

User icon
ThePOGG
January 3, 2020

Hi youngdad92,

Your complaint does not relate to a closure request, it relates to a failure in your deposit limit. The 0.02BTC is the total amount above your implemented deposit limit that you were allowed to deposit.

Thanks,

ThePOGG

User icon
youngdad92
January 3, 2020

I know! But my limit was much more then the 0.02 btc. I have all the depposiets!

User icon
ThePOGG
January 10, 2020

Hi youngdad92,

Your limit isn't in question here. You are being refunded only the deposits that were above this limit. So 0.02BTC is the amount that you deposited more than you should have been allowed to deposit.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

youngdad92 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Konung
  • Curacao eGaming
  • Direx N.V.

November 24, 2019

United States country flag