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Konung – Funds removed from my account

Ruling

Found for the Casino - Konung casino have provided evidence demonstrating that this player's account is unnaturally associate with other player accounts.

Read our Konung Casino Review.

Player's Complaint

i require urgent advice and assistance with my current issue with this casino,the casino seized and removed winning funds from my account claiming that i had duplicate accounts with the casino and this is not true or correct i have only one account with the casino and no other accounts have been made from my IP address how ever i did play at the casino from both my laptop and mobile phone but as far as m aware is not considered a breach of the terms and conditions as with both devices only the one and same account has been used , the initial deposit was returned to my casino account with all my winnings confiscated of between $63,000 and $65,000 , i have photo proof and evidence of all transactions and interactions i have had with them from my deposit history to conversations with the casino live chat support agents and most happy to provide these to help assist you in helping me with this issue and situation thanks [EDIT]

Read the casino review

4 Responses

ThePOGG
Mar 01, 2019

Hi maneloves - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

maneloves
Mar 01, 2019

hi POGG.com team
thank you very much for you help and assistance in regard to this very serious and un-true accusation and with this very unpleasant situation i now find myself in i have also emailed all my photo evidence in the hope it will be able to assist you going forward thanks so very much again for your help with this situation and is very much appreciated Regards [EDIT]

maneloves
Mar 18, 2019

Hi POGG.com team , just wanted to touch base in regard to my case , i understand and can see that the case is still open and in progress, i havnt had any contact from you and was just wondering how things are going with my case and if there is anything else i can do to help you in your investigation, i sent through the photo's to the email that you state to send any more info to above but if there is anything else i can provide please dont hesitate to contact me and let me know and i will try to provide anything you may require to help, thanks again for your assistance with this matter and if you could please contact me with an update as to how this are progressing would be much appreciated thanks again [EDIT]

ThePOGG
Mar 22, 2019

Konung casino have provided evidence demonstrating that this player's account is unnaturally associate with other player accounts. As such ThePOGG.com will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

maneloves consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Konung
  • Curacao eGaming
  • Direx N.V.

February 28, 2019