Konung - Not paying winnings

Ruling

Resolved - Both the submitting complainant and Konung Casino have informed us that this issue has been resolved and the player has received their funds.

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Player's Complaint

I found this interesting casino from internet and decided to play there in the Konung casino. I played casino welcome bonus and when I got wagering progress done, my account got suspended. They said only that "administration decision suspend your account" and they [refused to pay] my winnings. I did not broke any of casino rules! They only returned my deposit!

It was 3rd deposit on that casino. I did 100 euro deposit and got 60 euro bonus. It was 5.4.2020 9:20. I had balance of 1650-1700 euro and they [removed] all my winnings! They refuse pay my winnings!

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7 Responses

ThePOGG

May 18, 2020

Hi casinorosvot - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

May 19, 2020

Hi casinorosvot,

Our understanding is that your balance will be reinstated shortly. We would appreciate it if you could confirm when this happens.

Thanks,

ThePOGG

casinorosvot

May 25, 2020

Hello, they refuse reopening my account and returning the balance. I have been many times asking in livechat about that and my account still locked.

Thanks,

casinorosvot

casinorosvot

May 25, 2020

Hello, they are not reopening my account and returning the balance. I have been many times asking in livechat about that and my account still locked.

Thanks,

casinorosvot

ThePOGG

June 5, 2020

Hi casinorosvot,

Konung Casino inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

casinorosvot

June 5, 2020

yeh they paid,

thank you

ThePOGG

June 9, 2020

Hi casinorosvot,

Thanks for letting us know - it is appreciated!

ThePOGG