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La Fiesta – Casino doesn`t want to pay….what a big surprise

Ruling

Resolved - This complainant has become non-responsive to our repeated requests for further documentation. As such we assume they've resolved this issue on their own.

Read our La Fiesta Casino Review.

Player's Complaint

Hi there,

I`m writing for a friend of mine...firstly because he doesn`t know English well and secondly because he doesn`t how to handle this at all... I hope that`s not a problem, I`d really appreciate it, if not.

Unfortunately he played at one of Gametech`s Casinos, La Fiesta, without regarding all the bad reputations in the www.

He made a deposit of about 40€ once there and took part in something like a competetion, where he was one of the "lucky" fools, who won an amount of about 200€.

The money must have been bonus money, so him was told.

So he started playing slots for a long time.... After finishing wagering requirements he wanted to cash out money, which was possible without trouble.

He received an email telling him to verificate his account, what he did at once.

As usuall at Gametech Casinos he received several E-Mails telling hin, that something was missing, not proper to get read etc...

After a long time of mailing the required documents his account was verified.

This was about 2 weeks ago, since there, nothing happend.

Chat says he has to wait, no further informations.

It would be realy nice, if u could make something for him.... Thanks

Read the casino review

4 Responses

ThePOGG
Apr 18, 2019

Hi dpunkt - welcome to ThePOGG.com!

Before we could do anything to help with this issue - as you are not the account holder - we're going to need to verify the identity of both yourself and the account holder, verify that the account holder has given their permission for you to act on their behalf and verify that the account holder gives their permission for us to discuss their account details with the operator.

What you need to do is email a copy of your passport/driving license to [email protected] from your email address, have [EDIT email their passport/driving license to the same email address from [EDIT] and have them include a clear statement that they wish you to act on their behalf and that they give permission for us to discuss their details with La Fiesta Casino, Curacao eGaming and Equinox Dynamic N.V.

If you do the above we'll contact the operator to discuss this issue.

Thanks,

ThePOGG

ThePOGG
Apr 30, 2019

Hi dpunkt,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 07, 2019

Hi dpunkt,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
May 14, 2019

Hi dpunkt,

If we haven't heard from you by Friday the 24th of May I'll assume you no longer want our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dpunkt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • La Fiesta
  • Curacao eGaming
  • Equinox Dynamic N.V.

April 17, 2019