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La Fiesta Casino - To withdraw the money earned, they ask me to continue depositing and playing every day
Ruling
Found for the Casino - While we are sympathetic to withdrawal delays, if you play away your balance we cannot get it back for you.
Read our La Fiesta Casino Review.
Player's Complaint
A month and a half ago I opened the account with them, at the time of withdrawing they put some faults on me, indicating that I should remain active (that is, playing money) so that everything was much faster, that is how they define VIP players. , after almost 1 month of waiting, they sent the funds to my account in two payments (since I told them that when I received them I was going to deposit a lot of money and I would still be active ...).
Last week I decided to enter again two deposits 200e that I lost and 150e more than with them I have been winning until I decided to withdraw 800e, they told me that it would be long and should continue to be processed (the same story as always), therefore I decided to play it again with the good luck that I won and I have in "retirement pending" 3096e.
I talk to them and they tell me that they can not pay me at one time, that it will be done at least 3 times and that to be done I must remain active and deposit a lot, I believe that this should not be the case because this gain took me a lot. effort to obtain it, for that reason and as in its terms and conditions it indicates I can retire up to 5,000 in a month, I want to indicate that I have not accepted nor have been applied bonds.
What I need is that the money earned was sent to my account, I sent it and they accepted all my documents to verify everything last week.
4 Responses
Hi guijarro94
We have had a response from the operator who have asked us to ask you to forward your complaint on to their support email address with the subject line 'COMPLAINT ATT VERA'.
If you could let us know when you've done that I'd appreciate it.
ThePOGG
Hi guijarro94,
Did you get any response from the operator?
Thanks,
ThePOGG
Hi guijarro94,
I've had a response from the operator stating that you have played with and lost the contested deposits. While I do understand your frustration with the slow withdrawal process, even with the best of operators if you've chosen to play with your balance and lost it there would be nothing we could do to help. Can you confirm whether this is the case?
Thanks,
ThePOGG
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Agreement
guijarro94 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 6, 2017
Hi guijarro94 - welcome to ThePOGG.com!
Firstly - unfortunately we are an English language only service. I've used Google Translate to manage your complaint but I need you to make similar efforts moving forward.
Secondly - La Fiesta Casino are part of the Equinox Dynamic N.V. group. This group are highly likely to be associated with the Game Tech Group N.V. who are one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.
I'd strongly encourage you to disengage from any future play with this operator!
You are correct - no operator should be telling you that you need to play further if you expect to be paid, but unfortunately this is a practice that has been used widely by the operators associated with this group.
We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that this group of operators are routinely non-responsive to this service and the chances of us being able to help you are very low.
Thanks,
ThePOGG