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Ladbrokes - Breach of terms and conditions

Ruling

Declined - Complaints related to identity theft/fraud are beyond the remit of this service and need to be managed by the payment provider and police.

Read our Ladbrokes Review.

Player's Complaint

Ladbrokes have allowed my wife to gamble using my bank card which is a breach of their terms and conditions that state “we do not allow or accept payments from a card not in the account holders name” I have video evidence of ladbrokes stating these terms and conditions and that they have breached them but still refuse to remedy the situation. My wife has a gambling addiction and all our funds were in my account to safeguard her because gambling operators do not accept third party cards.

Read the casino review

1 Responses

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thepogg
June 18, 2022

Hi Kaytef88 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue claims relating to unauthorised payments. You need to contact your payment provider and/or local law enforcement to review this type of claim.

Sorry we cannot be of further help.

ThePOGG

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Kaytef88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 18, 2022

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