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Ladbrokes – closed account with 1.1k GBP without valid reason


Found for the Player - As has become standard for this group of operators, Ladbrokes have offered no response to this complaint what-so-ever.

Read our Ladbrokes Casino Review.

Player's Complaint

Hello ThePogg ,

Need your help. I recently opened account with Ladbrokes, deposit funds , payed roulette and won 1100GBP

They they asked for documents- I send my Driving Licence and recent utility bill and they closed my account without any reason given than they could not verify my identity ? This is ridiculous as I took a picture of my docs and send those. I also have accounts is a lot of other casinos using same docs and I am fully verified everywhere. For example I am also verified using my same docs in Coral Casino which is part of their brand. The only reason they closed without valid explanation and reason is pure customer harassment and they refuse to provide any reason behind it or ask for additional docs if needed. And 100% the reason is not docs, because they are real and I am verified every other casino...

Need your help please..

Read the casino review

2 Responses

Sep 03, 2019

Hi vikitoaa0 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



Oct 04, 2019

Hi baha,

Unfortunately after repeated efforts to contact Ladbrokes we have received no response what-so-ever. At this juncture we have no reasonable grounds to believe this position will change in the near future.

All we can suggest is that you contact Ladbrokes appointed ADR IBAS. Alternatively if you wished to consider legal action our understanding is that offers a no win no fee service specialising in the online gambling sector.

Sorry we cannot be of further help.


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vikitoaa0 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 3, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.