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Ladbrokes – excluded and able to open second account


Found for the Player - Ladbrokes casino have refused to offer any response to this complaint and as such we have no recourse but to direct the player to IBAS.

Read our Ladbrokes Casino Review.

Player's Complaint

I opened an account 2 days ago and deposited around £295. My husband said to me he Thought I had an account with them some years ago. I checked and it was true I had an old account which was still excluded. Ladbrokes are solely blaming me and not offering to refund my deposits which I think is greedy and disgusting

Read the casino review

2 Responses

Apr 06, 2018

Hi bee2121 - welcome to!

Firstly, Ladbrokes are a group that are typically non-responsive to complaints posted with this service. As such it's unlikely we'll be able to do anything to help you.

Secondly, when you enter into a self-exclusion agreement you are agreeing not to try to re-register to circumvent the exclusion and access the gambling service again. Most operators - including Ladbrokes - will have systems in place that will detect and prevent the registration of duplicate accounts. If you've managed to register a second account that would mean that you've changed the details you used at registration in such a way that the system could not automatically pick-up the duplicate account. That would likely make your claim weak.

I will contact the operator and try to discuss this issue with them, but you need to understand from the outset that the chances of success are low.

If you're struggling to control your gambling I would recommend that you install our new free app BetBlocker that will prevent your device from accessing over 4k different gambling operators' websites.



May 07, 2018

Hi bee2121,

Unfortunately after repeated efforts to communicate with Ladbrokes about this issue what-so-ever. At this juncture I have no reasonable expectations of this position changing in the near future.

At this stage all I can recommend you do is contact Ladbrokes' ADR IBAS.

Sorry we could not be of more help!


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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.