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Ladbrokes - Non payment

Ruling

RESOLVED - After a short delay due to the verification of ID, Ladbrokes paid the player in full.

Read our Ladbrokes Casino Review.

Player's Complaint

Hi there, not so long back I had to get Notarized I.D for 50gbp in the casino, which was shocking considering it costs more to do than the win. Anyway I got it done as wanted to continue playing with Ladbrokes and since then its all been verified and approved and I have had a really good win in the Sports section of the site. I've called the casino many times and get put on hold for 15-20mins at a time whilst they find someone who can help, but no one is available to assist me. I have requested a withdrawal, they have received all documents, even Notarized documents and I have not been paid in over a week when its usually paid within 24 hours as stated on their site , 6 HOURS if a Neteller deposit , which it was. Its a considerable win and really would like payment. Not sure what else I can do if they are not contactable.

Please Help,

[EDIT]

Read the casino review

7 Responses

ThePOGG
June 26, 2014

Hi RANBODAN76 - welcome to ThePOGG.com.

Before I can do anything to help you I need you to provide me with your username and email address at Ladbrokes. It would also be useful to know exactly how much the win was.

Once I've got that I'll contact the casino and see what I can find out, but I would say in advance that this week is the Amsterdam Affiliate Conference so I won't be expecting a quick response.

Thanks,

ThePOGG

ThePOGG
June 27, 2014

Hi RANBODAN76,

Thanks for your email confirming that the balance owed is £8662.

I still need you to provide me with your username and email address. Without this I won't be able to tell Ladbrokes which account I need to discuss with them.

Thanks,

ThePOGG

ThePOGG
July 1, 2014

Hi RANBODAN76,

Ladbrokes have just got back to me and your withdrawal has been approved. I expect that to mean you'll receive it in the next 24 hours. Please let me know when it comes through.

Thanks,

ThePOGG

ThePOGG
July 3, 2014

Hi RANBODAN76,

Have you received your funds from Ladbrokes?

Thanks,

ThePOGG

ThePOGG
July 7, 2014

Hi RAMBODAN76,

Can you confirm whether you've received your withdrawal from Ladbrokes?

Thanks,

ThePOGG

ThePOGG
July 14, 2014

Hi RAMBODAN76,

If I haven't heard from you by Friday the 18th I'll assume that you've received your payment and close this case as 'Resolved'.

All the best,

ThePOGG

ThePOGG
July 18, 2014

Given that RAMBODAN76 has not responded in nearly 3 weeks I'm going to assume this issue has been resolved.

ThePOGG

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Agreement

RAMBODAN76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 26, 2014

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.