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Ladbrokes - self exclusion

Ruling

Resolved - This player has become non-responsive to our request for an update. As such we assume they've managed to resolve this issue without our intervention.

Read our Ladbrokes Casino Review.

Player's Complaint

On 18/12/2018 I made a responsible gambling complaint to Ladbrokes, this was not investigated by them with their reply being that I had self excluded myself from their company for 5 years and I shouldn’t of being playing on their site in the first place.

My old account username was [EDIT].

My new account ([EDIT]) which I opened on 10/02/2016 with total deposits with Ladbrokes during this time was £8,816.00 and total withdrawals were £955.00 during a six month period. I should point out that I used my own correct personal details.

I then tried to point out that they had let me gamble on their site when I was self-excluded, they have now blamed this on me and are now not answering my correspondence.

My internal Ladbrokes complaint no is [EDIT], with them now refusing to engage with me, I have now exhausted their internal procedure

I can provide you with the following evidence in relation to both my activity and interaction with Ladbrokes:

1) Initial Ladbrokes complaint document.

2) Copy of email conversations with regards to my internal complaint between Ladbrokes and myself.

Read the casino review

4 Responses

ThePOGG
January 5, 2019

Hi gauk8251 - welcome back!

Before we go any further I need to make clear that the chances that we will be able to help you is low. You are complaining about a group that are routinely non-responsive to complaints submitted to this service.

I'll contact the operator but I would not encourage you to get your hopes up.

Thanks,

ThePOGG

ThePOGG
January 9, 2019

Hi gauk8251,

Thanks for letting us know that someone at Ladbrokes is going to look into this issue for you.

I'll hold this complaint open and wait for you to update. If you are happy with the conclusion, great. If not we will look to reach out to the operator.

Thanks,

ThePOGG

ThePOGG
February 13, 2019

Hi gauk8251,

Was your issue successfully resolved?

Thanks,

ThePOGG

ThePOGG
February 22, 2019

Hi gauk8251,

If we have not heard from you by Friday the 1st of March I'll assume your issue was resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

gauk8251 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.