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Lady Aida Casino - Refusal to pay out large win


Found for the Casino - The player's win has been capped at the amount defined in the bonus terms and conditions associated with the promotion they claimed.

Read our Lady Aida Casino Review.

Player's Complaint

Lady Aida Casino have refused my withdrawal request raised last week based on the fact that a nominated bonus had a maximum cash out rule. Put simply this is absolute garbage and their refusal to pay the win is purely based on the size of the win.

They have issued a payment of £945 instead of the requested £10000 and interestingly, even their website at the time confirmed that I had played through the necessary bonus spins and that my withdrawal was fully qualified too.

Read the casino review

4 Responses

User icon
September 19, 2021

Hi Beanzy006 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Lady Aida Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Specifically which promotion did you claim?



User icon
September 19, 2021

The deposit was based on a 110% Bonus, at the time I deposited £45 which qualified me for a 110% Bonus, with some free spins.

I spent several hours playing the deposit (and bonus) to the point where the site even told me that I had in excess of £10,000 to withdraw (and was qualifiable wins).

For reference, I had previously had large wins in excess of £3000 paid to me from this website operator so clearly they are moving the goal-posts.

User icon
September 19, 2021

Hi Beanzy006,

Sadly there is nothing we can do to assist you in this instance. Lady Aida carry the following term:

"Please note that some promotions have a maximum cash out limit, unless stated otherwise particularly in the terms and conditions of a promotion, deposit bonuses have a max cash out of x20 the deposited amount. The winnings from the bonus that exceed the maximum payout limit will be deducted from the players account."

You have received exactly the amount you are entitled to based on this term. If the operator has been more lenient than this on previous wins, that is their choice, but not an obligation.

Sorry we could not be of more help.


User icon
September 20, 2021

Ok - they have definitely moved the goal posts on this as I have been paid out significantly more than x20 on other promotions and this just shows what a shady operator they really are!

I wont be playing the site again and would advise everyone else to be mindful of this.

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Beanzy006 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 007 Slots
  • Curacao

September 19, 2021

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