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Lady Hammer – took away the winnings

Ruling

Resolved - Both the submitting complainant and Lady Hammer Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Lady Hammer Casino Review.

Player's Complaint

09/22/2020 made a deposit at this casino. After playing for a long time I managed to raise the balance to 25,640. The casino did not pay out the winnings for several days, determining for a large payout. As a result, my payments were canceled, the balance was canceled. All that succeeded in the chat - in some games some vulnerabilities were found. During the game, I did not use bonuses, did not notice any errors in slots. But using this right, I have the right to void my winnings in full. I consider such actions unlawful and demand to pay my winnings.

Read the casino review

3 Responses

User icon
ThePOGG
December 15, 2020

Hi lektor - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
lektor
December 16, 2020

The casino restored my balance and made a payout. I have no complaints. Thanks for the help.

User icon
ThePOGG
December 20, 2020

Hi lektor,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

lektor consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lady Hammer
  • Curacao eGaming
  • Direx N.V.

December 15, 2020

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