Lady Lucks - Self excluded refund
Found for the Casino - Our views on this case have been supported by the Gambling Commission. This is unfortunate but not in breach of license.
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It’s with regards to slotmillions which is lady lucks sister site... a while a go I self excluded from lady lucks casino. On Thursday last week I had a relapse and opened an account with slots millions and deposited £400 I came to my senses and self excluded with £30 left which they have given me back but unknowingly found out that there sister site was Lady Luck I contacted them straight away and said I was already excluded from lady lucks and shouldn’t have been allowed to open an account and deposit... they refused a refund and said they bought lady lucks from IGT but not the database? So it wasn’t there fault... I’m in limbo because they won’t do anything? All I want is a refund for money I deposited as I shouldn’t have been allowed to register in the first place
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