Lady Lucks - Self Exclusion issue
Found for the Casino - Our views on this case have been supported by the Gambling Commission. This is unfortunate but not in breach of license.
Read our Lady Lucks Casino Review.
I realise this complaint will not be published or upheld as I've already spoken with Ladylucks on this issue, however, I see on their current complaints there are 2 with the same issue.
I also self excluded at Lady Lucks prior to the Alea take over, given that companies try and portray the image of player protection, the fact that they are not required to procure a list of vulnerable, self excluded players during a take over (not their full accounts, just details in the interest of consistency and protecting the player) absolutely baffles me.
As I see others were having the same issue I thought I would also weigh in - this is something that regulatory bodies should be pushing for.
£400 to LadyLucks is irrelevant but to players like me it's massive.
There has to be some corporate responsibility put in place for these situations.
the casino review
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