Laromere - confiscates 6380 euro
Ruling
LaRomere casino use a combination of Net Entertainment and BetSoft software.
In this case, Vlinder was ultimately paid in full after LaRomere admitted making an error when doing the security checks at withdrawal. LaRomere did however make clear that they would not discuss player complaints with us, meaning that it's unlikely that we'll be able to assist players at this venue in the future.
Player's Complaint
Hello,
I want to file a complaint against casino Laromere.
On 27 December 2012 I made a new account on the Casino Laromere I played long time with small bets and then I was starting to tilt. I was placing bigger bets on the slots Flowers from Net Entertainment.
I made several deposits that i lost - €150, €250, €250, €500 and €400. On my last deposit I had a major win about €5000 I played some other slots after that I cashed out €1000, I had to verify my account send in documents received a verification phone call. and send in a fax back form. After done all this I was waiting to receive my €1000 of my €6380 balance.
I got an email;
" Dear [EDIT],
This email serves to confirm that your withdrawal of €1,000.00 has been reversed back to your account."
I tried to login into my account and it was locked. I reached out to the chat. And they said I would not be payed anything back that I was an abusive player. I did nothing wrong not breached the T&C. They said further they would not give any more information. I hope you can help me with this complaint.
Thank you
Bas ter Welle
Your casino login is: [EDIT]
[EDIT]
hxxps://www.laromere.com/
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Hi Vlinder - thanks for getting in contact.
I'll try and get in contact with Laromere casino asap. As it's the weekend, I wouldn't expect a response until during the week.
ThePOGG