Laromere – win denied based on country
Resolved - The player signed up to Laromere from a jurisdiction that prohibits online gambling using an IP masker. Deposit was returned to the player.
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Hello! I am very surprised by the behaviour of the casino Laromere.com
19/10/2014 I checked into this casino and get 15 complimentary spins for registration.My balance at the end of wager was 90 euros. I have fulfilled all the conditions of the bonus and make a minimum deposit of € 25 with Neteller. According to the rules, I replayed the field 1 time, and then I applied for encashment of 100 euros. A little later, the casino has demanded my documents for identification. I have successfully sent and have come to expect.
Next, I received a letter from Laromere with text:
I hope you are well.
[EDIT], we have received feedback from our risk management and to review the departments. They reported that the IP [Internet Protocol] addresses from two different countries are being picked up in your account. As such we require an explanation of this before we can start watching your check documentation.
After this letter, I turned to the online chat and explained the situation. The fact that I live in Russia. We have a ban on casinos. In this connection providers to block access to online casinos and players have to use another program to access the online casino. What I use the plugin Zen Mate does Google Chrome. Dignified and self-respecting casino understands that and is never a problem with him, I have not stalkivalsya. Casino Laromere somehow decided that, in view of the fact that I'm using this plugin my account must be blocked and cancel all of my winnings! Whether it is right they did!? I want this problem to be solved. Never before with me so no one did!
Sorry for my bad English.
The following quote photo chat with the operator!
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