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Las Vegas USA – Self Exclusion

Ruling

Found for the Player - Las Vegas USA Casino have been able to tell us nothing useful about how this issue was managed. We cannot support their actions.

Read our Las Vegas USA Casino Review.

Player's Complaint

Hi I self excluded from Las Vegas USA and had confirmation from them that I would be excluded from gambling in future on their site. I logged in a few days later and unfortunately as I could log in I deposited and my gambling addiction got away with me again. I have chat confirmations saying my refund will be made and the total amounts. I have copies of these but everytime I contact them to see whether the refund has been processed they say a manager needs to approve the payout and there is never a manager there. I ask for the manager name and then next time I contact them that person doesn't exist. I just want my payment sending. I self excluded so shouldn't have been able to deposit

Read the casino review

10 Responses

ThePOGG
May 09, 2019

Hi lovelly1984 - welcome to ThePOGG.com!

Firstly as a UK citizen you should only be playing with operators that hold a UKGC license. Las Vegas USA do not hold a UKGC license and as such are breaking UK law by accepting your custom. The protections offered when playing with unlicensed casinos are significantly less.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Lovelly1984
May 09, 2019

Hi thanks for that information, I did not know this and will look out for it in future. I understand all the protections i will not be covered for. I did self exclude from their site and they then let me gamble afterwards. Are all sites supposed to enforce self exclusion?

ThePOGG
May 14, 2019

Hi Lovelly1984,

How did you self-exclude from this site? Chat, email, phone?

Thanks,

ThePOGG

Lovelly1984
May 15, 2019

Hi I self excluded by chat, which they have confirmed since that I did. They have told me they will refund me and that the refund has been made. I have all the chat transcripts with values and such. They said the money should be in my neteller account but it is not. They then said they ll contact the payment processor and get back to me. Now I cant get on their chat to security to try and chase it again. It is like I am blocked from their site.

ThePOGG
May 17, 2019

Hi Lovelly1984,

Can you please forward all communications you've had with the operator about this issue to [email protected]?

Thanks,

ThePOGG

ThePOGG
May 24, 2019

Hi Lovelly1984,

I'm following-up on the above?

Thanks,

ThePOGG

Lovelly1984
May 24, 2019

Hi I will do. Sorry I did not see the above comment from you. I'll will send them today. There are a few. Currently they are saying it was refunded 2 weeks ago and they are checking with processing company. Keep saying they have had no response

Lovelly1984
May 24, 2019

Hi did you get my email

Lovelly1984
Jun 07, 2019

Hi any news

ThePOGG
Jun 27, 2019

Hi Lovelly1984,

I've concluded a long dialogue with Las Vegas USA regarding this issue. The sum total they've been willing to divulge is that there is a 'note' on your account and that action was taken at the appropriate juncture. They have not been willing to provide communication records or any information abut what that appropriate juncture was.

Unfortunately at this juncture there is nothing further we can do to help you.

ThePOGG

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Agreement

lovelly1984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Las Vegas USA
  • Costa Rica

May 8, 2019