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Leo Vegas – Account locked

Ruling

Resolved - The submitting player has informed us that this issue has been resolved directly with Leo Vegas Casino.

Read our Leo Vegas Casino Review.

Player's Complaint

I have an account in leovegas account. it has been locked. I have uploaded my documents and I have received the verified confirmation email from leovegas. I have faced both loss and profit. I won Rs167000 and I withdraw 100000 through Skrill account.After that noticed suddenly my account is locked.Still I have 67000. They are not allowing me to play or withdraw my money. I have sent 5 email regarding my account locked to unlock, but I have not received any reply. Even I live chat with agents more than 10 times.Please help me to withdraw or unlock.

Read the casino review

10 Responses

ThePOGG
May 30, 2019

Hi paru05 - welcome to ThePOGG.com!

Before we go any further you need to provide us with your full name.

I also need to know how long your account has been locked for?

Thanks,

ThePOGG

Paru05
May 31, 2019

[EDIT] is my full name.

From 24/05/2019 My account is locked.

ThePOGG
May 31, 2019

Hi Paru05,

That's only a week and a little early to be looking for a 3rd party dispute mediator to intervene in the issue. You need to give the operator a little more time to resolve this issue on their own. If this has not been resolved by next Friday let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jun 07, 2019

Hi Parau05,

Has this issue been resolved?

Thanks,

ThePOGG

Paru05
Jun 08, 2019

No not yet resolved. Please help me to withdraw and unlock my account from Leovegas.l have sent more emails but no response. Even I have live chatted with them no use.

ThePOGG
Jun 11, 2019

Hi Paru05,

To move your complaint forward I need you to complete the letter I have just emailed to you, print it out, sign it, take a photo of it and email it to the Leo Vegas support team.

After you have done this please let us know and I'll reach out to the operator.

Thanks,

ThePOGG

ThePOGG
Jun 19, 2019

Hi Paru05,

I'm following-up on the above?

Thanks,

ThePOGG

Paru05
Jun 19, 2019

My case is cleared.

Paru05
Jun 19, 2019

Please close my case

ThePOGG
Jun 25, 2019

Hi Paru05,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

paru05 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Leo Vegas
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • LeoVegas Gaming Ltd

May 28, 2019