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Leo Vegas – Account locked

Ruling

Resolved - This player has informed us that their issue has now been resolved and they have now been paid by Leo Vegas Casino.

Read our Leo Vegas Casino Review.

Player's Complaint

Hi ThePogg.

I made deposits of 8600sek Via Card and 600sek vi swish to leovegas no problem at all, I won up so i had a balance of 34000sek Which i requested a withdrawal.I tried to login a few hours later and my account had been locked for security reasons.

I contacted live support and they told me it is a random security check and it takes some time.I have contacted them a few times since and gave been told the same thing each time it has been nearly 1 weeks now and no news whatsoever from them.

Read the casino review

4 Responses

ThePOGG
Aug 29, 2019

Hi dillen - welcome to ThePOGG.com!

With the greatest of respect you need to be a little more patient and allow the operator time to complete their security procedures before looking for a 3rd party dispute mediation service to intervene on your behalf. If you are still experiencing difficulties on Friday the 13th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Dillen
Sep 09, 2019

Update: 2019-09-09 2 weeks and 4 days now and no real answer from LeoVegas Sadly

ThePOGG
Sep 13, 2019

Hi Dillen,

Has this issue been resolved?

Thanks,

ThePOGG

Dillen
Sep 13, 2019

Hello Pogg
No this has not been resolved yet

Dillen

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Agreement

dillen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Leo Vegas
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • LeoVegas Gaming Ltd

August 28, 2019