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Leo Vegas – Account locked

Ruling

Resolved - This player has informed us that their issue has now been resolved and they have now been paid by Leo Vegas Casino.

Read our Leo Vegas Casino Review.

Player's Complaint

Hi ThePogg.

I made deposits of 8600sek Via Card and 600sek vi swish to leovegas no problem at all, I won up so i had a balance of 34000sek Which i requested a withdrawal.I tried to login a few hours later and my account had been locked for security reasons.

I contacted live support and they told me it is a random security check and it takes some time.I have contacted them a few times since and gave been told the same thing each time it has been nearly 1 weeks now and no news whatsoever from them.

Read the casino review

4 Responses

ThePOGG
Aug 29, 2019

Hi dillen - welcome to ThePOGG.com!

With the greatest of respect you need to be a little more patient and allow the operator time to complete their security procedures before looking for a 3rd party dispute mediation service to intervene on your behalf. If you are still experiencing difficulties on Friday the 13th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Dillen
Sep 09, 2019

Update: 2019-09-09 2 weeks and 4 days now and no real answer from LeoVegas Sadly

ThePOGG
Sep 13, 2019

Hi Dillen,

Has this issue been resolved?

Thanks,

ThePOGG

Dillen
Sep 13, 2019

Hello Pogg
No this has not been resolved yet

Dillen

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Agreement

dillen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Leo Vegas
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • LeoVegas Gaming Ltd

August 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.