unclaimed offers
Turn geo location off

Choose a country to view the site from

Currently viewing from:

United States


ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Leo Vegas – Account locked

Ruling

Resolved - This player had opened multiple accounts at Leo Vegas which caused a delay in their verification processes and ultimate payment.

Read our Leo Vegas Casino Review.

Player's Complaint

I made deposits of £50 Via PayPal to leovegas no problem at all, I won £350 Which i requested a withdrawal.i tried to login a few hours later and my account had been locked for security reasons.

I contacted live chat and they told me it is a random security check and could take some time.I have contacted them a few times since and gave been told the same thing each time it has been nearly 2 weeks now and no news whatsoever from them

Read the casino review

6 Responses

ThePOGG
May 07, 2019

Hi tinkerbell16668 - welcome to ThePOGG.com!

I'll contact Leo Vegas and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
May 07, 2019

Hi tinkerbell16668,

To move your complaint forward I need you to complete the attached letter (see email), print it out, sign it, take a photograph and send this photo through to Leo Vegas. When you do so please CC complaints@thepogg.com and we'll follow-up with the operator once they've received your consent letter.

Thanks,

ThePOGG

Tinkerbell16668
May 07, 2019

Thanks for the reply, I'm really stuck as I don't have a printer is there any way around this ?
Regards [EDIT]

Tinkerbell16668
May 07, 2019

I have hand written and signed it and sent it to leo vegas and forwarded to yourselves I hope this ok. My writing isn't too good as I'm unwell and shake a lot
Regards tinkerbell16668

ThePOGG
May 17, 2019

Hi Tinkerbell16668,

I've spoken to Leo Vegas and they inform me that your account was closed as they've detected that you opened multiple accounts. They say that after an investigation they've decided to leave this account open and close the others.

Can you confirm that this issue is now resolved?

Thanks,

ThePOGG

Tinkerbell16668
May 17, 2019

Hi
They have indeed unlocked my account and allowed my withdrawal at long last...many thanks for your help 😊

Leave a Reply

You must be logged in to post a comment.

Agreement

tinkerbell16668 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Leo Vegas
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • LeoVegas Gaming Ltd

May 4, 2019