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LEO VEGAS – not paying

Ruling

Found for the Casino - the player opened additional accounts at the casino and the casino then enforced their terms and conditions as defined for this situation.

Read our Leo Vegas Casino Review.

Player's Complaint

Hi,

I have a problem with LeoVegas casino and the way they have treated me as a customer. I opened another account with them and made a deposit of 70 pounds. I won 2000 and then after fulfilling the wagering req I tried to withdraw. I got an email to say this request had been refused and that they would be closing my account and wiping my winnings. I contacted the customer services who were very unhelpful. On the terms it states that they will at least transfer my deposit to my other account but they have refused. I therefore closed my other account and I am now very frustrated. I have spend alot of money with them for months now and they didn't seem at all bothered that I would not be using them again.

I have been treated like a criminal and it's not fair. Please can you assist me it this matter and advise if should contact British trading standards etc.

Regards

[EDIT]

Read the casino review

3 Responses

ThePOGG
Nov 16, 2015

Hi cull2015 - welcome to ThePOGG.com!

I've got to admit to being a little confused here. Why if you've been playing with LeoVegas for months would you open another account? That's clearly against the terms and conditions at ALL online casinos.

I've had a quick look at the terms and conditions at LeoVegas and here's the relevant term regarding the opening of multiple accounts:

1.14 If You open or attempt to open more than one account, for whatever reason, LeoVegas may block or close any or all of Your accounts at its discretion. Should LeoVegas decide to leave one account open, it will be the first account that You opened with LeoVegas, to which Your remaining deposits, if any, will be transferred. LeoVegas will deduct an administrative fee of 10% (minimum £30) for every account You have opened as well as any other deductions that may apply in accordance with these T&C. LeoVegas also reserves the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion.

The last sentence that I've highlighted in bold clearly allows the casino the choice whether to transfer deposits to the original account.

Before I can do anything further to help you I need you to answer the above question and provide me with your username and email address at LeoVegas.

Thanks,

ThePOGG

ThePOGG
Nov 23, 2015

Hi cull2015,

I can't do anything to assist you until you've provide the information above.

Thanks,

ThePOGG

ThePOGG
Dec 04, 2015

Hi cull2015,

If I haven't heard back from you by Friday the 11th of December I'll assume you no longer want us to look into this issue for you.

Thanks,

ThePOGG

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