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Leo Vegas


Resolved - This player has confirmed that they did indeed break the maximum allowed bet term at Leo Vegas casino and was contesting the rights of the casino to void their winnings (as the penalty for breach of terms was not specifically defined.

This isn't a position this site will in any way support. Where a player break the rules that they agreed to in order to receive a promotion from a casino, the contract is considered null and void. At this point the starting conditions for the contract should be re-applied (i.e. the bonus and any winning will be removed and the deposit returned). Casino's may vary from this position but that is at their discretion.

It should be noted that Leo Vegas decided to pay the player all the same.

Read our Leo Vegas Casino Review.

Player's Complaint

I deposited 25 GBP and received 75 GBP in total. I played around 20 spins and I won a huge amount of £4,361 on a slot Jack and the Beanstalk. I was so shocked as I don't win those sort of amounts and tried to withdraw. When I was told I had played into a small amount of my bonus therefore I had to wager 35x. I read the new player terms and used the deposit money example as a guide as to the wagering. It only said on the example that I had to wager 35x before withdrawing and that certain games had differing contributing percentages. I had a few spins on roulette using outside bets and kept checking the wager meter to see where i was at. The wager meter filled up after around 30 spins and disappeared saying it had been completed but I was surprised as I thought only first £5 of stake contributed to my requirements. But as they control the meter it must be okay so I continued to play on over the next 10 hours wagering over £65,000 on thousands of spins before deciding I should withdraw my £5,362 balance.

I went through the verification process smoothly and thought nothing more until I got a cheeky email saying my money had been confiscated and removed my withdrawal due to me breaking the terms of the bonus. They state I should have only stakes maximum £5 per spin while fulfilling the wager meter but surely if they calculated the first £5 of my stake it would be same! No they used this and another term saying minimise risk on roulette. I placed bets on the outside of the board leaving a where I would lose a small amount or gain or break even why would anybody bet stupid amounts where they stood to lose everything? These terms have cost me dearly and a clearly being used as methods to dodge payments. I wagered over £65,000 in 12 hours and their terms say nothing about having to wager the requirement in a set time and does not say YOU CANNOT stake higher. It only says a maximum of £5 per spin so even so I should be able to take my money an re wager the £5 spin now rather than them leaving me with nothing.

[EDIT] username [EDIT]

Read the casino review

1 Responses

User icon
May 7, 2015

Hi steviecroc - welcome to!

I'm not really sure I'm following you here. If you're saying that you bet more than £5 on a single round of play at any point, on any game before the wagering requirement was complete then that's a violation of the below term and there's nothing I can do to help you;

The maximum bet allowed when using a bonus (until wagering requirements are met) is is £5 per spin and £0.5 per bet line.

Let me know if that's not the case and I'll talk to Leo Vegas.



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steviecroc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 7, 2015

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