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Libra Bet - Can't withdraw funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Libra Bet Review.

Player's Complaint

They keep asking me for documents for KYC , but when I send the documents it takes days for a reply and then it's them looking for the same documents I have already sent .I rescan them and send again and they come back after a few days saying they want the documents again with no reply on what was wrong with the documents I have sent. I have multiple account and have done this process before with out issue and many sites.

I also use there chat feature and they won't give me an answer only saying the department will get back to me and they won't tell me what is wrong with the documents I have sent.There is no phone number to call.

Read the casino review

5 Responses

User icon
thepogg
July 6, 2022

Hi gobsmacked365 - welcome to ThePOGG.com!

Specifically what documents is the operator asking you to provide?

Thanks,

ThePOGG

User icon
gobsmacked365
July 6, 2022

Bill eg bank statement/ultility bill/ etc , I have sent 2 different bank statements with my correct address , and a tax bill . None of which were accpected and no reason why they were denied .

Scanned copies of credit card used . Scanned them with details clearly visible. Not accepted and no reason why .

User icon
thepogg
July 7, 2022

Hi gobsmacked365,

What has the operator asked you to provide as an alternative?

Please forward the documents you have submitted to [email protected].

Thanks,

ThePOGG

User icon
thepogg
July 17, 2022

Hi gobsmacked365,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 22, 2022

Hi gobsmacked365,

If we haven't heard from you by Friday the 29th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

gobsmacked365 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Libra Bet
  • Curacao
  • Araxio Development N.V.

July 5, 2022

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