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Libra Bet - My request for self exclusion not actioned on time

Ruling

Found for the Player - Despite our repeated efforts to contact Libra Bet to discuss this issue we have received no response whatsoever from the operator.

Read our Libra Bet Casino Review.

Player's Complaint

I had account with casino site...I almost won €6000...I realized that i was spending too much time on the casino. I was afraid of loosing my winning money. The casino site have some weird terms and condition.

As part of responsible gambling I requested them to put cooling off period on my account for at least a week...but they refused to do that and end of that i lost all money and on top of that almost €6000 from my own pocket.

I dropped too may mail and talked to their online agent and explain my condition. But they refused to put cooling-off period on my account and because of that I lost all my winning account and on top of that i lost almost €7000 from my on pocket.

Also for withdrawal also they have limitation. I requested them to increase my withdrawal limit but they refused it.

Please help me if you can. I am a man with two kids and wife. I am only earning member in my family.

Read the casino review

2 Responses

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thepogg
September 11, 2021

Hi coolkumud - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi coolkumud,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

coolkumud consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Libra Bet
  • Curacao
  • Araxio Development N.V.

September 10, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.