English in United States
Resolved - A Responsible Gambling issue has been identified and corrected and the player has confirmed they have received a refund from Live.Casino.
I have been able to play here without any problems, but i should have been blocked from playing here from the start.
I have a permanent Self Exclusion on all the casinos of our Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously.
I demand all my deposit (netto) back. A total of 305euro
Well i have contacted alot of N1 casino regarding my gamling problem. Also softswiss, got this blocked "Exclusion on all the casinos of our Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET."
name, date of birth and address in the system should be blocked. But not at live.casino, Bob casino and slotwolf. Have been able to play there and lose thoudands. All The correct personal information
I need to know specifically where you requested your self-exclusion and whether you asked for this to be extended to all properties on the license?
The MGA do not require self-exclusions to be extended to other properties on the license unless the excluding player specifically requests that this happens.
It was set on the N1 casino. And yes to be on all casinos in there network. Since i cant find the email(will loke for it more at home=, here is a chat. Dana 03:01:24 pm I see you have a self exclusion set forever [EDIT] 03:02:26 pm Well, it should be for gamling problems right? Got this from a casino in your network "i can also see, that you have a permanent Self Exclusion on all the casinos of our Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET" [EDIT] 03:03:31 pm Yes, I can see that also [EDIT] 03:03:52 pm Were was that set? From N1? [EDIT] 03:05:04 pm Yes [EDIT] 03:05:22 pm Okej thanks
Here is a email from i recived right now manekicasino(n1) When i asked if the could se were it was set fram What site. Since i reached out to many and you want 1 site this is the answer. "Hi [EDIT], Thank you for reaching out to us. I hope you are doing well. I am afraid our team do not have access to this data. The only info I can tell you that it is Global Self-Exclusion and it was set on 2019-06-20 10:47:08 CET. Hope this information will be enough for you. Best regards, Customer Support Agent"
I've spoken to the operator about this issue and my understanding is that they will be refunding your deposits. We would appreciate it if you could confirm when you receive your funds.
I have not recived any respons yet from them
The money have been recived
Thanks for letting us know - it is appreciated!
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Live Casino - No taking responsiblity for self exclusion
Posted by Demohallen
August 23, 2019
Demohallen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 23, 2019
Hi demohallen - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Moving on to your complaint - which property did you request a self-exclusion with?