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Live.Casino - non-payment

Ruling

Found for the Casino - This player was allowed to withdraw the maximum amount defined by the promotion that they accepted.

Read our Live.Casino Review.

Player's Complaint

hi,

I have won 50€ on bonus no deposit and i have winning 45€ i have close this bonus the 06/07 after there i have winning 550€ enter 08-09/07/2020 and you support say me is bonus can't win but the thermes and ocnditions just say can win 50€ on bonus i have close my bonus i want my money

Read the casino review

4 Responses

ThePOGG
July 12, 2020

Hi killfalou - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what term have the operator cited for non-payment?

Thanks,

ThePOGG

killfalou
July 12, 2020

Hi thanks for open this request ,

When i want speak with support they say me is the condition to bonus :

Les gains maximums qui seront payés à l'issue d'un bonus gratuit ou de lancers gratuits sans dépôt (i.e. Bonus d'inscription de 5 EUR) seront de 50 EUR, 50 USD, 3750 RUB, 500 NOK, 75 CAD, et 200 PLN.

(Maximum win in bonus is 50€ )

(is in french i dont find in English )

But my big probleme is there i have finish the bonus a 07/07/2020 , and i contact support at this moment and i having win 70€ in my account when i have ask if i can play the support say me yes and at this moment they can take 20€ and stop but they have strategy very bad they want to play if you loose is happy for live.Casino if you they confiscaded the money .

And when i was win 550€ and cash out they have use this condition

if after bonus the support say me you have won 70€ u can't win more 50€ i can understand but when win big they confiscaded they found is pretty scam i think

killfalou
July 12, 2020

i have contacted the support the 07/07 when i finish this bonus

and i have won 09/07 .

and confiscaded the fund after my cash out the 10/07

ThePOGG
July 14, 2020

Hi killfalou,

If you've accepted a No Deposit Bonus with a maximum win term of €50 the the maximum you will ever be able to withdraw from funds associated with that bonus is €50.

Sorry we cannot be of further help.

ThePOGG

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Agreement

killfalou consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Live.Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.