Live.Casino - Withdrawal delaying Bad Communications Standard Answering
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Hello, im waiting for a Withdrawal of 200€ for more than a week at live.casino
My account was verifyed since 03/20 and i had no problems with making withdrawals before.
Now the Casino requests documents again like proof of deposits.
I sent them everything, for many times on different ways like in Live Chat or by E mail.
I decided to selfexclude from this Casino on 17/03, because to me it seemed like tactics from the Casino. That i keep on playing and loosing everything.
But unfortunatly due this move, im no longer able to login to my profile. to overview the withdrawal and document status.
So i have to write emails to the support asking about the withdrawal status!
They always give the same standard answers:
Dear player, your withdrawal was canceled because of missing documents:
proof of payment - copy of paysafecard pins
please upload to your registercard/profile and request a new withdrawal
They ignore that im not able to login to my account, to add the documents there. Beacause i have selfexcluded.
Please help me, im going crazy.
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