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Lord of the Spins - Non withdrawal payment

Ruling

Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with this group previously they will not change their position.

Read our Lord of the Spins Casino Review.

Player's Complaint

I have deposited a total of 750 over a number of months, this week I deposited 50 but tried to withdraw 1000, I have since passed all the relevant security but there not paying out as I played for bonus spins of 90 they have since cancelled my withdrawal where do I stand on this??

Read the casino review

3 Responses

User icon
ThePOGG
June 8, 2020

Hi steeshwade - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Lord of the Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Specifically what reason have the operator given you for non-payment?

Thanks,

ThePOGG

User icon
steeshwade
June 8, 2020

It was from buying a £90 bonus buy on a slot it was over the 30% deposit rule

No bonus involved

User icon
ThePOGG
June 9, 2020

Hi steeshwade,

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.

Sorry we cannot be of more help.

ThePOGG

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Agreement

steeshwade consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lord of the Spins
  • Curacao eGaming
  • Topia Solutions N.V.

June 8, 2020

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