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Lord of the Spins - Payment not received

Ruling

Resolved - Lord of the Spins Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Lord of the Spins Casino Review.

Player's Complaint

So i requested a withdraw on monday 16/12 on the 23/12 they emailed my saying my withdrawl will be processed and could take 5 working days its now the 30/12 and still have not received my funds into my account.

Read the casino review

4 Responses

ThePOGG
January 3, 2020

Hi tiberias08 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Lord of the Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
January 14, 2020

Hi tiberias08,

Lord of the Spins inform us that your withdrawal has been paid. Can you confirm receipt?

Thanks,

ThePOGG

ThePOGG
January 21, 2020

Hi tiberias08,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 28, 2020

Hi tiverias08,

If we have not heard from you by Friday the 7th of February I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Tiberias08 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lord of the Spins
  • Curacao eGaming
  • Topia Solutions N.V.

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.